Commonly Asked Questions
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No. If traveling with children, passengers must bring their own car seats.
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Cancellations are required at least 24 hours prior to the scheduled shuttle pick up time in order to not be charged. Cancellations or “no call – no shows” that are not within 24 hours will be charged the full amount of the requested ride.
How long does it take to get to the airport from North Lake Tahoe and Truckee on the North Lake Tahoe Express Airport Shuttle?
Drive time between the North Lake Tahoe/Truckee area and the Reno Tahoe International Airport can take approximately an hour to an hour and a half, depending on how many other scheduled stop pick-ups there are. We suggest a minimum of 3 hours between shuttle pick up time and flight departure time. Riders should be aware that road conditions dictate the travel time and can frequently change. Snow conditions in the winter and road construction in the summer can cause significant delays.
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The shuttle pick up location at the Reno Tahoe International Airport is past the baggage claim area outside of door D.
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For delayed flights, passengers will be moved to the next available shuttle time. If there isn’t another time available, passengers will not be charged for the cancellation.
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Service animals are the only animals permitted on the North Lake Tahoe Express.
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Real-time information can be found by downloading the North Lake Tahoe Express app.
Who can I contact if I have questions about the North Lake Tahoe Express Airport Shuttle?
Passengers can call the North Lake Tahoe Express reservation desk to speak to a reservation agent. The phone number is (833) 709-8080. Passengers can also email info@northlaketahoeexpress.com.
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Discounts are available to groups with a minimum of 20 passengers. To inquire about a group rate, email info@northlaketahoeexpress.com.
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No, drivers cannot accept cash.
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Yes. Cancellations must be made 24 hours in advance to avoid being charged.
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Not at this time.